Return Policy
At HVAC PRO Air Solutions Pty Ltd, we strive to ensure our customers are satisfied with their purchases. Please read our return policy carefully.
1. Eligibility for Returns
Returns are accepted for products in their original, unused condition with all packaging intact.
Return requests must be made within 7 days of delivery, and is only acceptable in case on Defective Product upon Approval from the Brand and their return Qualification Process.
2. Non-Returnable Items
Customized or special-order products.
Products that have been installed or used.
3. Return Process
Submit a return request via email to info@hvacproair.au, including your order number, product details, and reason for return.
Approved returns must be shipped back to us at your expense unless the product is faulty or incorrectly supplied.
4. Refunds
Refunds will be processed after the returned product is inspected.
Refunds will be issued to the original payment method, excluding any shipping charges.
5. Contact Us If you have questions regarding returns, please contact us at info@hvacproair.au.